Family support
At the centre of everything we do is supporting families whilst their baby is in the Neonatal Care Unit
“The days in SCBU are so intense, by far the hardest days of my life so far, but having the amazing SSNAP team visiting you regularly, encouraging you to take time for a much needed coffee, and providing festive cheer over Christmas to those of us on the unit with carol singers and gifts for the babies is incredible." - Natalie
Meet Our Family Care Team — Here for You, Every Day
At the heart of SSNAP’s support is our dedicated Family Care Team: Christine, Donna, Lauren, and Kerry.
You’ll find them on the unit 7 days a week, offering both emotional and practical support to families navigating the neonatal journey. Whether you need someone to talk to, help finding your way through hospital life, or just a listening ear and a little encouragement — they’re here for you, every step of the way.
You're not alone. We're in this together.
A Warm Welcome When It’s Needed Most
Every baby admitted to the unit receives a SSNAP Admission Box — a small gesture that makes a big difference during an overwhelming time.
Thoughtfully put together, each box includes essentials to support parents from day one: lid-safe coffee cups to keep them going, ear plugs for those early doctor’s ward rounds, a memory book and pen to capture every special moment, soft muslins, baby’s very first teddy, and a pack of helpful information designed to guide and comfort families as they begin their neonatal journey.
It’s our way of saying: you’re not alone — we’re here for every step.
Need a Little Extra? Just Ask.
During your stay, if you need anything — from toiletries to snacks or just a friendly face to talk to — please don’t hesitate to reach out to the SSNAP team. We’re here to support you in any way we can.
Connecting Over a Cuppa: SSNAP Coffee Mornings
We know how powerful it can be to simply sit down, share a cuppa, and connect with someone who truly understands what you're going through. That’s why SSNAP hosts a monthly coffee morning on the unit — a warm, welcoming space where families can relax, enjoy a snack, and chat with others walking a similar path.
Our coffee mornings are part of the wider Baby & Me group, which runs every week to support families during their neonatal journey. Once a month, SSNAP takes the lead, turning the session into a comforting blend of conversation, community, and a few well-deserved treats.
It’s more than just a coffee break — it’s a chance to feel heard, supported, and never alone.
Celebrating Special Moments, Big and Small
Life on the unit can be tough and days can feel long — that’s why we make it our mission to bring moments of joy whenever we can. From Father’s Day, Mother’s Day and Valentine’s Day to Christmas, Eid, and even historic moments like the King’s Coronation, SSNAP is there to help brighten the day.
We provide thoughtful lunches for families and NHS staff, and we love to go the extra mile — with gifts for babies, siblings, parents, and the incredible staff who care for them. It’s our way of spreading smiles, showing appreciation, and making everyone on the unit feel seen, supported, and celebrated.
Bringing Joy to the Unit, One Celebration at a Time
Whether it’s a calendar holiday, a parent’s birthday, or a nurse’s milestone celebration — we love any excuse to spread a little joy! At SSNAP, we’re always looking for ways to treat our families and the amazing NHS staff with thoughtful gifts to mark those special occasions.
Thanks to the incredible generosity of our supporters, we’re especially proud to share gifts at Christmas and Easter. These donations allow us to include everyone — from newborns to siblings — making sure no one is left out on these magical days.
On World Book Day, we hand out books to inspire little imaginations. And on days close to our hearts — like World Prematurity Day and Kangaroo Care Day — we go the extra mile to honour the journey of our families and celebrate the tiniest fighters with extra love and care.
Bereavement Support: We’re Here for You When It Matters Most
At SSNAP, we understand that the most heart-wrenching journey a family can face is the loss of a baby. That’s why we’re proud to partner with Petals, who now offer specialist counselling for families who experience the devastating loss of a baby after time in the NICU at Oxford University Hospitals. This partnership ensures that bereaved families receive the crucial support they need during one of the most difficult moments of their lives.
“SSNAP is committed to ensuring that families receive comprehensive support throughout their neonatal journey, including the most heartbreaking circumstances. We are honoured to fund this vital counselling service, helping families navigate their grief with the support they deserve.” – Emily, SSNAP
From the Neonatal Bereavement Team:
“We are deeply grateful to SSNAP for making this support possible. The loss of a baby is a profound heartbreak, and having access to counselling can truly help families heal. This service allows us to walk alongside them with compassion and care, as they find their way through their loss.”
If you need support, please reach out to the Neonatal Bereavement Team or contact SSNAP directly. You don’t have to navigate this journey alone.
If you are currently on the Neonatal Unit at the John Radcliffe Hospital, please consider completing our 'Keeping in Touch' form.
There’s no pressure — just a friendly way to stay connected with a team who understands what you’ve been through and celebrates every milestone with you.
Thank you
