Job Title:                   Family Care Worker - Weekends
Reports to:                Family Care Lead
Hours:                       12-15 per week (weekends)
Salary:                        £25,000 pro-rata (£13.74 per hour)
Location:                    John Radcliffe Hospital - Oxford

Role Summary

A neonatal setting can make the experience of parenting much more challenging.  The Family Care Team has years of experience providing practical and emotional support for parents and unit staff in hospital.  They provide a listening ear, empathising with the needs of parents and offering advice and guidance.  They deal daily with trauma, anxiety, pain, relief and joy - being on hand cotside where they are needed most.  Having delivered this service Monday to Friday and occasional weekends for many years, we now wish to formalise our weekend commitment by employing someone to continue the roles and responsibilities of the Family Care Team at weekends, providing continuity for parents and SSNAP services 7 days a week.  
 

Purpose of the role
 

● To cover all responsibilities of the Family Care Team at weekends
● To provide a bespoke service of holistic care and support Newborn Care Unit (NCU) families in collaboration with the NCU team
● To provide support to NCU staff when needed
● To promote and support SSNAP services
Responsibilities and duties
● provide emotional support to NCU families (active listening with a caring, compassionate, non judgemental, empathic approach)
● provide practical support to NCU families
● provide proactive and spontaneous support to meet individual family needs
● signpost additional support needs to appropriate internal hospital professionals (psychology, chaplaincy, multidisciplinary or managerial) or local community outreach and national support services
● provide bereavement support to families in collaboration of unit staff, the chaplaincy team & OUH Bereavement Team
● communicate with the Family Care Team members and psychology staff to ensure continuity of care (attending occasional team meetings)
● liaise with any other appropriate health care professionals supporting the family
● provide support to families during coffee mornings, mobile daily snacks and any planned activity/event from SSNAP or the NCU team
● support SSNAP Family Care Team Volunteers during their visits to NCU
● encourage future liaison with parents post discharge
● represent SSNAP with external stakeholders
● provide any office admin / IT / Social media support as required; sharing office responsibilities within a small team
● demonstrate a commitment to CPD training needs to fulfill the FCT role effectively
● attend supportive supervision from family care lead & psychology team
● attend working/training groups to promote the development of services
● support unit research as requested
● adhere to OUH Trust & SSNAP policies

Person Specification: Experience & Skills
Essential


● Availability to work a minimum of 3 of 4 weekends a month
● A sincere appreciation of people and desire to help promote wellbeing of NCU families
●  A genuineness to support parents’ needs with a ‘caring, compassionate, nurturing approach’
● Good communicator, who can listen without judgement and has patience
● Confidence to communicate with parents, other carers and health professionals at all levels
● Previous experience having worked in a stressful and emotional
environment - demonstrating patience and composure in distressing situations
● The ability to prioritise duties
● Adaptability to work independently and as part of a team
● Reliability

Desirable

● practical knowledge of diversity/cultural issues affecting families and an ability to assess needs and respond to these
● Good organisational & time management skills
● Understanding and /or experience of what it means to have a baby requiring neonatal care
● willingness to learn and develop self
● content to work flexible working hours whilst meeting unit needs


The closing date for applications is midday, Thursday 10th December, although early online interviews may take place on the receipt of applications.  Therefore interested individuals are encouraged to apply early rather than waiting to the deadline.  To apply, send your CV and a covering letter, outlining how you fulfill the essential experience and skills in the person specification, to [email protected]  Use the reference ‘FCT FCW20 Your Surname’.  E.g FCT FSW20 Realey.  CVs without a covering letter will not be accepted.

 For an informal conversation about the role, email [email protected] to arrange a convenient time to talk or try the office during working hours, asking for Caz or Christine (01865 221359). 

We are grateful for all applications and subsequently will strive to give constructive feedback after appointment to any unsuccessful applicants.
 
Thank you in advance.
 
SSNAP Family Care Team
Email: [email protected]

©2018 SSNAP ( SUPPORT FOR SICK NEWBORNS AND THEIR PARENTS) REGISTERED CHARITY NO. 1146622
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